“Despite the enticing brochure promises, the cruise experience soured due to subpar amenities, overcrowding, and dismal service, leaving us thoroughly disappointed.”
Questions about the Costa Smeralda
How did you like your cabin no. 5096?
Your comment about your cabin?
Upon boarding, we discovered our supposedly four-bed cabin only accommodated three, with the additional cot occupying the entire space, leaving us cramped and dissatisfied throughout the voyage.
How do you rate the cuisine/the food and beverages offered on the Costa Smeralda?
How did you like the entertainment program?
Your rating of sports, fitness and wellness on board the Costa Smeralda:
If you traveled with children: Was the cruise child-friendly?
How do you rate the service in the restaurant, cabin and bars?
Please give an overall rating of the ship Costa Smeralda
Questions about the tour operator Costa Cruises
Would you travel again with Costa Cruises?
no
Comments about Costa Cruises
The self-service restaurant was constantly overcrowded, while the main dining areas lacked child-friendly options like fries with hamburgers, leading to long waits for meals—sometimes up to three hours—to receive all courses, and breakfast, lunch, and dinner were marred by dreadful crowds.
Questions about seascanner.com
This was the first cruise that I booked over the Internet
no
How satisfied were you with the handling of your booking by seascanner.com?
Would you book again with seascanner.com?
yes
Comments about the service of seascanner.com
Upon lodging our cabin complaint, we were offered a mere 50 euros as compensation for our next booking, though I would have been happier if they had managed to arrange a better cabin for us instead.
